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Privacy Policy

The tropicalseas.com (Tropical Seas®) privacy policy covers the collection and use of personal information that may be collected by Tropical Seas® anytime you interact with Tropical Seas®, such as when you visit our website, purchase Tropical Seas® products and services, or call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Tropical Seas®, and we go to great lengths to protect it.

Why We Collect Personal Information

Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you do not want Tropical Seas® to keep you up to date with Tropical Seas® news and the latest information on products and services click unsubscribe or update your profile using the links in our emails.

What Information We Collect

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Tropical Seas® products you own, and information relating to a support or service issue. We collect information for market research purposes such as your occupation and where you use your computer to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

Tropical Seas® also enables you to purchase and send ŒGift Certificates and products to family members, friends or colleagues. To fulfill your request, Tropical Seas® may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, etc. The personal information you provide about that person is used only for the purpose for which it is collected. Tropical Seas® will not use the information collected to market directly to that person.

When We Disclose Your Information

Tropical Seas® takes your privacy very seriously. Be assured that Tropical Seas® does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Tropical Seas® group globally who will safeguard it in accordance with Tropical Seas® privacy policy. There are also times when it may be advantageous for Tropical Seas® to make certain personal information about you available to companies that Tropical Seas® has a strategic relationship with or that perform work for Tropical Seas® to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Tropical Seas® policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Tropical Seas® website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How We Protect Your Information

Tropical Seas® takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Tropical Seas® Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Tropical Seas® Online Store, you must use an SSL-enabled browser such as Safari, Google Chrome, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it¹s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser such as Safari, Google Chrome or Firefox.

Integrity of Your Personal Information

Tropical Seas® has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can also request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies And Other Technologies

As is standard practice on many websites, Tropical Seas® website uses cookies and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. For example, information such as your country and language helps us provide a more useful online shopping experience.

If, however, you prefer not to enable cookies, please note that certain features of the Tropical Seas® website will not be available once cookies are disabled.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Tropical Seas® will not use the information collected to market directly to that person.

In some of our email messages we use a click-through URL linked to content on the Tropical Seas® website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our Companywide Commitment To Your Privacy

As we said, Tropical Seas® takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Tropical Seas® employees and strictly enforce privacy safeguards within the company. In addition, Tropical Seas® supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.

Tropical Seas® abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. You¹ll find more information about the U.S. Department of Commerce Safe Harbor Program.

Tropical Seas® website has links to the sites of other companies. Tropical Seas® is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.